Shipping, Refund, Warranty & Returns Policy

Shipping Information

All products normally ship within 1 business day.

Refund, Returns and Cancellation Policies

An order can be cancelled by calling us prior to us shipping it at: 844-772-7220 or by emailing us at sales@trinityelectroniclabs.com


To obtain a refund for any reason, call us at 844-772-7220. Do NOT ship products back to us without first calling and obtaining a Return Merchandise Authorization (RMA) number.


A restocking fee of up to 10% may be charged for returned merchandise. If accepted, merchandise must be in resalable condition, having never been installed, and must be returned in and with all original packaging. If merchandise has been opened or installed we will evaluate the returned product on a case by case basis to determine if a refund will be issued and if a restocking fee will be assessed. We reserve the right to NOT accept returns for opened merchandise, and we reserve the right to determine if and how much of a restocking fee we will assess (up to 25% of the original purchase price). Stopping payment on your credit card may be considered a criminal act and we may seek to prosecute. For damaged goods or warranty claims contact us by phone at 844-772-7220.



TRINITY ELECTRONIC LABS LLC LIMITED WARRANTY



TRINITY ELECTRONIC LABS LLC hereafter referred to as “TEL,” warrants to trade purchasers of its products that the products will be free from defects in workmanship and material under normal use and conditions for one year. TEL reserves the sole authority to make any type of warranty or representation concerning our products. TEL will not be responsible for any warranty or representation made by any outside source, including dealers, distributors, retailers, contractors or OEMs.


LIMITED PRODUCT WARRANTY


Subject to the limitations set forth below, TEL warrants that its products will be free of defects in material and workmanship under normal use. All products or components thereof purchased by TEL from a third party for resale to purchaser shall carry only the warranty extended by the original manufacturer. USE OF INSTRUCTIONS Purchaser should carefully read the instructions supplied prior to installing or using the product. If purchaser does not have the instructions, please request them from customer service, at the number provided. Products are to be operated only in accordance with the instructions provided. The warranty is void if the product is used in a manner not in accordance with the instructions.


WARRANTY COVERAGE


If a product proves to be defective in material or workmanship during the applicable warranty period then TEL will, at its sole option, either repair or replace the product with like product. Purchaser shall pay all disassembly, removal, refitting, and installation costs. Replacement product may include remanufactured or refurbished parts or components. Replacement product may include an appropriate substitute product. All warranty claims must be applied for within sixty-days (60) from when the defect becomes known. Warranty period is one year from date of first resale or two years from date of manufacture, whichever is less.


WARRANTY PROCESS


Any warranty claim must be processed with TEL only by the trade purchaser (manufacturer or distributor) who originally purchased the products from TEL. See “How to Get Serviceā€ below for further details.


WARRANTY EXCLUSIONS


This warranty does not extend to and is void for any products that have been subjected to: Improper installation or storage; Improper maintenance; Repairs or alterations not authorized or performed by TEL; Accident, damage, abuse, misuse or problems with electrical power; Abnormal or unusual operating conditions or applications; Use not in accordance with product instructions for intended purposes, or use beyond rated capacity, or use in non-residential applications or multi-tenant residential common area applications of more than eight units; A purpose or application in any way different from that for which products were designed; Color variations within a product line or material are common within the industry, and are not the responsibility of TEL. TEL does not warrant any product returned due to mismatching of a color to a particular line or material for which the color was selected.


SPARE PARTS AND TECHNICAL ADVICE


Spare parts are usually stocked by TEL for a reasonable amount of time following the last production run of the product in question. TEL does not warrant that spare parts will be made available for the duration of the warranty coverage or any other specific period of time, and reserves the right to cease supplying spare parts or providing facilities for the repair of spare parts at its discretion. Any technical advice or assistance furnished by TEL with respect to its products covered by this warranty shall be furnished without charge and will be given and accepted at purchaser’s sole risk.


HOW TO GET SERVICE


Products cannot be returned to TEL without prior approval and a return authorization number that must be applied on all shipping documents and boxes. Shipments must be via prepaid freight to the location specified by TEL. To start the warranty process, please contact a customer service representative by email at warranty@trinityelectroniclabs.com. You will need to provide the following: the product, confirmation in writing specifying the nature of the claim, proof of the date of original purchase, full contact details (including name and address), the serial number, if applicable, freight is at sender’s expense unless otherwise authorized by TEL. A $50 USD hourly fee plus reimbursement of all shipping expenses, if applicable, will be charged to purchaser for any merchandise returned for inspection that does not reveal defects of material or workmanship.


LIMITATION OF WARRANTIES TEL’S SOLE RESPONSIBILITY FOR DEFECTS IN MATERIALS AND WORKMANSHIP IS STRICTLY LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. TEL EXPRESSLY DISCLAIMS AND EXCLUDES ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WARRANTIES, AND SPECIFICALLY DISCLAIMS ALL LIABILITIES TO THIRD PARTIES.


In no event shall TEL be liable to purchaser for any amounts in excess of the purchase price paid for the individual product which is the subject of the cause of action.


EXCLUSION OF DAMAGES


This is TEL’s sole and exclusive warranty and supersedes and replaces all other warranties, written or oral, express or implied. TEL will not be liable for any loss, liability, damage, expense, cost or obligation, whether direct or indirect, including but not limited to: water damages, removal and replacement labor, damages due to delay in performance, property loss, injury, death or any other consequential, incidental, special or punitive damages of any type resulting from the purchase or use of its products. Purchaser assumes all such risks and shall indemnify, defend and hold TEL harmless from all such risks and shall carry adequate insurance against all such risks. The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, business interruption, lose of use of revenue, cost of capital or loss or damage to property or equipment. Further, TEL does not assume liability for defective products or software, or damage caused by defective products or software not manufactured or sold by it, even though such products or software may be used in conjunction with TEL’s products. This warranty is not a consumer warranty, is not transferable or assignable (by operation of law or otherwise), and does not extend to anyone other than those who purchase products directly from TEL.

Frequently Asked Questions (FAQ)

Technical Details

I want to add a blower on 2-speed primary and 1 speed secondary. Will this support a 220 or 110 volt blower? What blower would you recommend with this unit?

The board is configurable by moving jumpers around. Any blower 120V or 240V will work. You do need to maintain the same horse power. Millennium blowers self adjust, so we would recommend them.

How many amps does the spa pack draw at 120V voltage?

Running on 120 volts, the heater will use 12 amps. Check the amperage on your pump for low speed. It should be 1-3 amps. The spa should be connected to a 20 amp dedicated line with a GFIC. You can open up the unit and set all the output and input amp draw voltages depending on how many things would be running

Does the ozone only run with pump 1 or only in filtering mode?

It runs with pump 1 low, whether or not you actually have a pump 1.

How many KW is the heater?

The heating element is 5.5 KW.

Can I run a 120V, 1000GPH pool pump from the 120v pump controller? What is the maximum current draw for a single speed pump port?

The max is 240V. We recommend buying a 4-pin plug for the controller.

Does the Apollo 11 spa pack included a motor. If so, what is the horsepower?

This is the control and heat unit only. It runs motors, but does not include any motors or pumps.

Are the white wires in the controller the hot wire or the neutral wire?

The white wire from the breaker box goes to the neutral inside the controller.

What are the dimensions of the top controller?

The topside control panels is 7″ x 3″.

What size plumbing does this have?

The Apollo 11 spa pack fits directly to a 2″ PVC pipe. Adapters are also available from hardware stores.

Will It Work With...?

I have a Cal spa, one motor with a two seep pump. One for circulation, and one for jets. The other for different jets. Will the Apollo 11 PAC work?

Yes, it’s designed to work in this situation.

I have a hydro-Quip with a 2 speed pump which runs on low speed to circulate when heating/filtering. There is no separate circulation pump, will the Apollo 11 work?

Yes, it will. Simply plug that pump into the pump 1 receptacle.

I own an old Apollo spa with an M class control unit. Is this a direct replacement?

The Apollo 11 spa pack is a matched set, replacing the controller and control panel entirely. It also includes the heating element assembly as a drop and go replacement unit. Install, reconnect the blower, pumps, and control panel. Our unit becomes the new brain for your hot tub. The control fit will fit above the heater.

Will this work on a Sundance 780 Series?

Yes, it will work.

Will the Apollo 11 spa pack work with two single speed 240v pumps? What about just 1 two-speed pump?

Yes, it will work with the two pumps and one.

Will this controller operate 2 two-speed pumps and a blower, plus an ozonator and LED lights?

No, the Apollo 11 will not operate 2 two-speed pumps. Only 1 2-speed pump plus a second single speed pump is possible. The Apollo 11 also connects with ozonators, blowers, and LED lights. For this full functionality, be sure to pick up the Apollo 11 V Pack.

Will this work for a concrete hot tub?

Yes, our unit will work with any spa that has the appropriate electrical and plumbing connections.

Will the Apollo 11 spa pack work with a Polynesian Spa, and can I reuse old components?

Yes! It will work on a Polynesian Spa, but you may need to change or adapt some of the cords. We can specifically help out by knowing more about your unit.

What's Included?

Does this spa pack come with the pump and blower cords that plug into the side of the unit?

We do offer them, but they are sold separately.

Does this spa pack include the control panel?

Yes, we package the Apollo 11 spa pack to make it as easy as possible to repair your hot tub.
 
For my leisure garden spa uses a different plug type than the one in the photo. Are there converter cords available?
 
Yes, we do sell a cord adapter kit. The system only comes with the adapter for the light.

Does this spa pack include the cables for connecting the pack to the top side controller?

Yes. We include a 5″ cord and new heater “O” rings/gasket.

Does the Apollo 11 spa pack come with instructions & wiring diagrams?

Yes, the pack comes with instructions and wire diagram. Our website here also provides videos, and downloads to make the installation as easily as possible.

Does this spa pack come with a new pressure switch?

No. Our spa pack does not use pressure switches so the Apollo 11 will make your old ones obsolete.
 
Does the spa pack include wires that go to the electric panel, pumps, or blowers?
 
No, you can get the electric panel wires and GFIC breaker from Home Depot or Lowes. Pump and blower cords can be found on our store or Amazon.

Does this unit pump water into the spa as well as heat?

It does not pump but connects to your spa pump. It does come with a heating element.
 
What is the upper control unit plug that comes with the Apollo 11 spa pack?
 
It is unique to the Apollo 11. It comes with the cable attached and plugs into the control box.

Troubleshooting & How To

How do I restart the unit after a power failure?

Reset the breaker your hot tub is tapping into. If your power up is still not working, please give us a call.

My spa is always at 108F despite the temperature setting at less than 100F. Why is this happening? My unit is reading 5-8 degrees higher than actual temperature. What is going on?

The most likely scenario is pump 1 hi and low are reversed causing filtering on high instead of low. This will generate more heat. 
 
The temperature reads closer to the heating element than the actual tub, the water flowing out of the jets.
 
In some cases, mechanical elements are enclosed in a waterproof “dock box” above ground. When the sun warms the dock box, you may get false temperature readings.
 
Please call and we can diagnose this further.

After turning up the heat, the unit goes into default mode. What's going on?

Check your relays. Your wiring could be wrongly installed. If you have trouble, please call us and we’ll be happy to walk you through the troubleshooting process.

The unit shuts down at stage 1, but when pressing on the unit casing, the spa pack turns back on. What's going on?

Make sure to give the unit plenty of time to cycle. You could also test your grounding wires and make sure they are tight at the motors and casing.