Shipping, Refund, Warranty & Returns Policy
Shipping Information
All products normally ship within 1 business day.
Refund, Returns and Cancellation Policies
An order can be cancelled by calling us prior to us shipping it at: 844-772-7220 or by emailing us at sales@trinityelectroniclabs.com
To obtain a refund for any reason, call us at 844-772-7220. Do NOT ship products back to us without first calling and obtaining a Return Merchandise Authorization (RMA) number.
A restocking fee of up to 10% may be charged for returned merchandise. If accepted, merchandise must be in resalable condition, having never been installed, and must be returned in and with all original packaging. If merchandise has been opened or installed we will evaluate the returned product on a case by case basis to determine if a refund will be issued and if a restocking fee will be assessed. We reserve the right to NOT accept returns for opened merchandise, and we reserve the right to determine if and how much of a restocking fee we will assess (up to 25% of the original purchase price). Stopping payment on your credit card may be considered a criminal act and we may seek to prosecute. For damaged goods or warranty claims contact us by phone at 844-772-7220.
TRINITY ELECTRONIC LABS LLC LIMITED WARRANTY
TRINITY ELECTRONIC LABS LLC hereafter referred to as “TEL,” warrants to trade purchasers of its products that the products will be free from defects in workmanship and material under normal use and conditions for one year. TEL reserves the sole authority to make any type of warranty or representation concerning our products. TEL will not be responsible for any warranty or representation made by any outside source, including dealers, distributors, retailers, contractors or OEMs.
LIMITED PRODUCT WARRANTY
Subject to the limitations set forth below, TEL warrants that its products will be free of defects in material and workmanship under normal use. All products or components thereof purchased by TEL from a third party for resale to purchaser shall carry only the warranty extended by the original manufacturer. USE OF INSTRUCTIONS Purchaser should carefully read the instructions supplied prior to installing or using the product. If purchaser does not have the instructions, please request them from customer service, at the number provided. Products are to be operated only in accordance with the instructions provided. The warranty is void if the product is used in a manner not in accordance with the instructions.
WARRANTY COVERAGE
If a product proves to be defective in material or workmanship during the applicable warranty period then TEL will, at its sole option, either repair or replace the product with like product. Purchaser shall pay all disassembly, removal, refitting, and installation costs. Replacement product may include remanufactured or refurbished parts or components. Replacement product may include an appropriate substitute product. All warranty claims must be applied for within sixty-days (60) from when the defect becomes known. Warranty period is one year from date of first resale or two years from date of manufacture, whichever is less.
WARRANTY PROCESS
Any warranty claim must be processed with TEL only by the trade purchaser (manufacturer or distributor) who originally purchased the products from TEL. See “How to Get Service” below for further details.
WARRANTY EXCLUSIONS
This warranty does not extend to and is void for any products that have been subjected to: Improper installation or storage; Improper maintenance; Repairs or alterations not authorized or performed by TEL; Accident, damage, abuse, misuse or problems with electrical power; Abnormal or unusual operating conditions or applications; Use not in accordance with product instructions for intended purposes, or use beyond rated capacity, or use in non-residential applications or multi-tenant residential common area applications of more than eight units; A purpose or application in any way different from that for which products were designed; Color variations within a product line or material are common within the industry, and are not the responsibility of TEL. TEL does not warrant any product returned due to mismatching of a color to a particular line or material for which the color was selected.
SPARE PARTS AND TECHNICAL ADVICE
Spare parts are usually stocked by TEL for a reasonable amount of time following the last production run of the product in question. TEL does not warrant that spare parts will be made available for the duration of the warranty coverage or any other specific period of time, and reserves the right to cease supplying spare parts or providing facilities for the repair of spare parts at its discretion. Any technical advice or assistance furnished by TEL with respect to its products covered by this warranty shall be furnished without charge and will be given and accepted at purchaser’s sole risk.
HOW TO GET SERVICE
Products cannot be returned to TEL without prior approval and a return authorization number that must be applied on all shipping documents and boxes. Shipments must be via prepaid freight to the location specified by TEL. To start the warranty process, please contact a customer service representative by email at warranty@trinityelectroniclabs.com. You will need to provide the following: the product, confirmation in writing specifying the nature of the claim, proof of the date of original purchase, full contact details (including name and address), the serial number, if applicable, freight is at sender’s expense unless otherwise authorized by TEL. A $50 USD hourly fee plus reimbursement of all shipping expenses, if applicable, will be charged to purchaser for any merchandise returned for inspection that does not reveal defects of material or workmanship.
LIMITATION OF WARRANTIES TEL’S SOLE RESPONSIBILITY FOR DEFECTS IN MATERIALS AND WORKMANSHIP IS STRICTLY LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. TEL EXPRESSLY DISCLAIMS AND EXCLUDES ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WARRANTIES, AND SPECIFICALLY DISCLAIMS ALL LIABILITIES TO THIRD PARTIES.
In no event shall TEL be liable to purchaser for any amounts in excess of the purchase price paid for the individual product which is the subject of the cause of action.
EXCLUSION OF DAMAGES
This is TEL’s sole and exclusive warranty and supersedes and replaces all other warranties, written or oral, express or implied. TEL will not be liable for any loss, liability, damage, expense, cost or obligation, whether direct or indirect, including but not limited to: water damages, removal and replacement labor, damages due to delay in performance, property loss, injury, death or any other consequential, incidental, special or punitive damages of any type resulting from the purchase or use of its products. Purchaser assumes all such risks and shall indemnify, defend and hold TEL harmless from all such risks and shall carry adequate insurance against all such risks. The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, business interruption, lose of use of revenue, cost of capital or loss or damage to property or equipment. Further, TEL does not assume liability for defective products or software, or damage caused by defective products or software not manufactured or sold by it, even though such products or software may be used in conjunction with TEL’s products. This warranty is not a consumer warranty, is not transferable or assignable (by operation of law or otherwise), and does not extend to anyone other than those who purchase products directly from TEL.